Walmart Photo Studio – An Experience

So, we decided to get some family pictures done to appease the extended family and heck I guess we should have a picture of the family on our wall somewhere. I made the appointment at the Barrhaven Walmart (3851 Strandherd Dr.) and got an appointment within a week, I was slightly picky due to my work and kid’s schedule. Anyways, it was booked for a Sunday and the night before I get a call as apparently the camera broke and they had to reschedule our appointment. So, I rebooked for a week later since weekday appointment are not good in our family.

Which brings me to today… which was Walmart picture day. Our day is of course stressful trying to get everyone ready… matching outfits, happy babe, happy parents, pretty hair and makeup….. BLA! We left in ok spirits and were optimistic about the pictures. We get there and the lady looks at me and says “OH, we are just running a little late…”, I wondered how late was “a little” since children don’t have unlimited good behavior time and I was starting to worry about how our little one would make out. So, we waited. Turns out that “a little late” was about 3 families/people behind. We finally get our turn behind the camera and holy heck was it a BIG RUSH!! The family shot went off fairly well and we got that one pretty quick.. maybe too quick. But regardless onto the babe, after placing the babe on the cute little white fur covered table the painful task of getting a picture began. The first was was great… full body, smile…cute! So we saved that one. Then the photographer wanted to try a close up… but of course the babe kept moving and wasn’t in the middle of screen (go figure its a baby). Anyways, we tried to get one more good one but oh was the rush on. The photographer actually said I can only do one more cause we are so busy today. Grone.

I just wanted to point out that maybe they should have called some of the people to let them know that they were running late and maybe to show up later hence eliminating the fact that there were zillions of people waiting in a small space with progressive getting crankier kids.

I also wanted to point out that just because the camera breaks and you don’t get it fixed for several days doesn’t mean that customer service should suffer. This rushed atmosphere isn’t the way to sell the service and have people come back. Yes, Christmas time is busy but this is when the game should be on.

So, I don’t think that we will be going back to Walmart for photos anytime soon. Yup, its cheap but I would rather pay a bit more and at least not feel rushed and overwhelmed when its supposed to be fun and exciting. From Walmart, I would expect better BUT maybe not cause it is Walmart afterall. For a family that is trying our hardest to be green, this is certainly not a good place to shop (but its a cheap one!).

huh.. maybe i’ll just write a complaint. That might get me further.

4 Responses to “Walmart Photo Studio – An Experience”

  1. Bob Boyle says:

    Wow…this customer vey politely stated the facts…

    I totally agree…this is not a great place to shop, but, price wins,…so, swallow some pride and save money seems to be the feeling…gotta’ love these American Shopping wharehouses…do not expect service, but great prices.!
    thanks, Bob

  2. A says:

    We did the Loblaws at College Square last year some time.
    Don’t think it was xmas time but we were basically the only ones there.
    Lots of shots, lots of time. Might not have been quite as cheap but an extra buck for a better picture and better experience, it’s probably worth it.

    Cheerio!
    A

  3. K says:

    Same experience with Walmart portrait studio. You would think they would change after 3 years in business but no.. nada.. same rush, same bad shots.. very bad experience overall!!

  4. employee of walmart barrhaven says:

    Just to let you know, I get that your studio time wasn’t what you expected but you literally have no idea what its like to work at Wal-mart. Its busier than you would even believe. Everything is rushed. I find it apauling that you would go and publicly bash this store just because of one bad experience.

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